Refund policy

Last updated: September 7, 2026

Thank you for shopping at Paw Wizards. We want you and your dog to be happy with your purchase. Please read our return and refund policy carefully.

Returns You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with tags attached and in its original packaging.

How to Start a Return To start a return, contact us at pawwizards@proton.me with your order number and the reason for your return. We will respond with instructions on where to send the item. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery at pawwizards@proton.me with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Refunds Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, you will be automatically refunded on your original payment method within 5–10 business days.

Non-Returnable Items For hygiene reasons, items that have been worn by a pet and show signs of use cannot be returned unless damaged, defective, or incorrect. Sale items and gift cards are final sale.

Exchanges The fastest way to get a different size is to return the item you have and, once the return is accepted, make a separate purchase for the correct size.

Contact Us Questions about returns and refunds: pawwizards@proton.me